FAQs...Just for Company Administrators

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Q: Something has changed and I can't find something I used to use
A: For admins, there's a small present icon on the top right of the screen.  When we change something significant (like how to access settings), the present will shake to let you know.  If you click on it, you can see what's change...
Q: Are there limitations when setting up my office hierarchy?
A:  You can only create a hierarchy one level deep. So you can have Head Office, with Sydney, Melbourne and Brisbane underneath. You can’t however have Head Office, with Sydney, Melbourne and Brisbane underneath, and then Accounts, HR, S...
Q: What’s the best way to upload my employees: bulk upload, employees signing themselves up and asking to join our company, or inviting individuals?
A:  There is no right or wrong way to add employees to your company on Benojo (although SSO does save a lot of time). Many larger  organisations  like to  bulk upload  employees in advance. This means everyone is pre-re...
Q: My employee was pre-registered with my company but the default password doesn’t work.
A: Are they on the Sign up page instead of the Login page? If fields beyond just name and password are present, they’re on the wrong page! Head to the Login page and they’ll be all good. Not the problem? Are they inputting their work ...
Q: My employee was pre-registered with my company but can’t see company campaigns
A:  Have them check their drop down menu; under Your Company, if it says ‘Associate to Company’ and not your company’s name, they aren’t associated yet. Have them Associate to Company and you will receive an email autho...
Q: Who will see our Company profile information?
A: You have Settings allowing you to control the visibility of your Company giving information. When setting up your Company’s Profile, select from the Settings menu at the bottom to choose who can see your company contribution figures....
Q: Who will see the Company campaigns I create or adopt?
A: If you create or adopt a Campaign for your company, you have a range of search settings available to you, controlling who can find that specific Campaign: Employees only Campaign can be searched If your campai...
Q: If I set up a campaign, can I restrict emails and notifications relating to that Campaign to only come to me/a group of users, and not all admins at my Company?
A: Absolutely. For all Company-created campaigns, you'll see this option at the bottom of the page under Settings: [  ] Notifications are sent to company administrators It is checked by default, which means all your Benojo com...
Q: Does an employee’s profile get deleted if they leave our company? And what happens to their activity and contributions?
A: No; once either you have removed them from the company via the Employee page, or they have hit Leave Company on their profile tile, they simply no longer see company campaigns or company profile information. This doesn’t affect any of t...
Q: Can only employees join my company? What about Casual staff / Contractors / families / business associates / customers / suppliers?
A: We recommend only employees actually associate to and join your company profile. That can include FTE, PTE, casuals and employees. You can involve families and your customers and suppliers without them being associated, just ensure you aren&rsq...
Q: How does my Cause partner limit the Campaign to my company when setting it up to Adopt?
A: If a Cause set up a Campaign just for your Company, they should notify you once it’s set-up and ready to Adopt, and you should advise them when Adopted to then CLOSE it. This stops any other company from also adopting it....
Q: If an employee - associated to our Company - contributes to a campaign but we have not adopted it, does that get included in our Company giving metrics?
A: Absolutely! It will show on your impact report as part of your Employee Contributions . It is important though that the individual is associated to your company for that to be the case.
Q: With Company Donations, how do these payments get made?
A: However you made them! Either by EFT bank transfer, cheque, or cash.
Q: Why are tickets shown separately to donations on my Impact report? It’s all money…
A: Well, actually it’s not! Ticket sales reflect where goods or services are received in exchange for money and this incurs different tax implications than straightforward donations where nothing but a warm fuzzy feeling is received in return...
Q: What’s the difference between the 'Active Employees' report from the Impact Report, and the 'All Employees' report from the Employees page?
A: The Active Employees report details everyone who has contributed to a campaign on Benojo, including quantities. The All Employees report breaks down all employees who have a profile on Benojo and are associated to your company, and details ...
Q: What reports are available to me through Benojo?
A: You have lots of choices of report! Active Employees csv activity report from the Impact Report page: This details  all of your employee's activity. Unlike the Employee Report on the Employee page - which details all your employ...
Q: I want to give to payroll give pre-tax to a Cause, but they are not a registered charity / Deductible Gift Recipient (DGR).
A: A Deductible Gift Recipient (DGR) is an organisation entitled to receive income tax deductible gifts and deductible contributions. If your Cause does not have this status, making pre-tax donations isn’t an option unfortunately. ...
Q: How do I manage payroll giving for contractors or non-PAYE staff.
A: It’s entirely up to you whether you want to allow non-salaried staff who handle their own tax payments to participate in payroll giving. You can certainly include them if your payroll team is happy to make allocations on their behalf, ...
Q: As a Company, can we choose what charities staff can give to through payroll giving?
A: Absolutely. The Company Benojo admin will add which Causes they are happy for employees to donate to via Payroll Giving. Simply select those you want to include. Staff are able to Request a Cause if they do not see the Cause/s they wish to give ...
Q: What if my Company doesn’t pay monthly?
A: It’s not necessarily a problem. Reports are available following month end, but payments and disbursements can be made at any time in the month. Refer to your company’s payroll giving policy for information specific to your company an...
Q: Are receipts issued for payroll giving donations?
A: Receipts are not provided by Causes for payroll giving, as the donation has been made pre-tax already, so is not eligible for further tax deductions. As a Company, you should ensure your company’s Group Certificates presented at tax time e...
Q: Can anyone upload photos to a campaign?
A: Yes and no. If it’s your individual fundraising campaign, go for your life and upload whatever you wish. If it’s a Company or Cause-hosted campaign, only admins of that Company and/or Cause can upload images. This is because sensitiv...
Q: Can users request the removal of a photo?
A: Yes they can. Simply by clicking on the photo in question, they’ll see a Report button. This will launch an email to the admin of that campaign, detailing that the user considers the photo to be inappropriate. It will include a link to t...
Q: Can people from overseas donate to a campaign?
A: Absolutely. Stripe can accept payments from customers anywhere in the world. International non-Australian issued cards do incur a higher Stripe processing fee (2.9% + 30c per transaction), which is still far cheaper than most other processing...
Q: How long does it take for an email to reach me from the Benojo platform?
A: Some actions will result in your receiving an email instantly, others are batched and sent on the hour. For example, if you forget your password and hit reset, you’ll receive that email instantly...because otherwise, you know, you can&rsq...
Q: What happens if we remove a Cause from our payroll giving list and an employee has a contribution pending to that cause?
A: W hen a company makes changes to their available causes for payroll giving - or if that cause disabled their payroll giving or becomes ineligible to participate - employee pledges are removed from those causes that are no longer supported. ...
Q: Can I add volunteers who haven't signed themselves up to a campaign?
A: Not yet, but we can! Simply email the Campaign name and the individual's name to support@benojo.com and we'll add them on for you so your records are accurate. 
Q: I can record an offline donation for a Charity, but can't create a campaign for them?
A:  You are able to manually record Company contributions you have made to all Item 1 endorsed DGR charities  (not I tem 1 Operating DGRs or Item 2 or 4). However, not all charities are automa...