Setting-up & Managing Your Fundraising Campaigns

Articles

Q: What if I am participating in an event and that event uses a different fundraising site?
A:  What? Someone is using a site other than Benojo? They must be crazy! It’s OK, we get it...we’re new, people are still discovering us, and we’re still building out some of our features to make us even more awesome. We offe...
Q: Can I create a Team fundraising campaign on Benojo?
A: Absolutely! But your benefiting Charity does need to have set up what's called a Peer to Peer Campaign first, meaning they have created a kind of parent campaign from which you create your own personalised - or team - version of the same camp...
Q: I’ve created my Campaign but I can’t see it on the Get Involved page. What did I miss?
A: Did you publish it? If you just hit Save and didn’t then hit Publish, it’s still in draft and not yet published. Easily fixed...go to your profile page, scroll down to your campaign (you’ll see it has a big ‘Draft’ ...
Q: What if I can’t complete my fundraiser for some reason and people have donated to me?
A:  Well that’s up to you and your network. You can’t delete a campaign once people have donated money to it, otherwise that money would sit in limbo and not make it to any good home. If your supporters would like a refund, you can...
Q: What if I Volunteer for an event and I can’t make it?
A: It happens. Simply use the Contact Organiser button on the Campaign and let them know with as much notice as possible. They will remove you from the Campaign.
Q: What if I buy a ticket for an event but can’t make it? Can I get a refund?
A: It depends on the conditions of the ticket sale. You will need to use the Contact Organiser button on the Campaign to see if tickets are refundable or transferable. Or you could donate your ticket price for the love of good, or give it to a fri...
Q: I want to set-up a fundraising campaign for a charity I see has a profile on Benojo, but I don’t see them in the dropdown menu when I create a Campaign?
A:  Ah, this means the charity you want to give to hasn’t set-up their Stripe profile, meaning their payment details aren’t registered on Benojo. You can’t direct funds to them until they have done so. Why not connect with th...
Q: Can anyone upload photos to a campaign?
A: If it’s your individual fundraising campaign, go for your life and upload whatever you wish. If it’s a Company or Charity-hosted campaign, only admins of that Company and/or Charity can upload images.
Q: Can I request the removal of a photo?
A: Yes you can. Simply click on the photo in question and you’ll see a Report button. This will launch an email to the admin of that campaign, detailing that you consider the photo to be inappropriate. It will include a link to t...
Q: Will I get notifications if someone comments on my Campaign?
A: No, you won’t. You’re busy, we know, and your inbox is likely already full. You can see comments at any time by viewing your campaign page.
Q: What's an authority to fundraise ?
A: When you raise funds on behalf of a charity, you may be required to produce an authority to fundraise letter. This is simply a letter from the cause or charity for whom you are raising funds, on their official letterhead, authorising you to col...